Frequently Asked Questions
Important Dates
| Season Box | Apparel Size & Address Change |
Billing Dates* | Shipping Dates* |
| Spring Box | Must be made before March 1st | Billed the week of March 21st | Ships May |
| Summer Box | Must be made before July 6th | Billed the week of July 7th | Ships August |
| Fall Box | Must be made before September 9th | Billed the week of September 10th | Ships Late October |
| Winter Box | Must be made before November 1st | Billed the week of November 8th | Ships Early December |
*Dates are subject to change. Subscribers will be notified of any changes.
General Questions
What's inside the Cubscription Box?
Inside each box is an assortment of custom-made exclusive products that are not available anywhere else. Each box contains a 12-inch exclusive stuffed animal and 6-8 items that will have Cubscribers twinning with their new best friend. The Build-A-Bear themed items include kids’ apparel, accessories, stationery, and more!
So it’s a random mystery box?
Not really. The box contents vary from season to season (that’s what makes each box so special and fun!) but every box within a single season has the same set of items inside. For example, everyone who receives the Winter box will get the same set of items.
How big is the box?
Generally your Cubscription box will be about the size of an adult shoe box, but it can vary from season to season. It depends on how we design and pack up all the special items for that particular box.
Who makes this box?
The Cubscription is brought to you by CultureFly, an official licensee of Build-A-Bear and Build-A-Bear Workshop.
Can’t I just buy these items in stores?
No! The Cubscription features exclusive items that are not available anywhere else, including the furry friend!
How often will I receive my Cubscription Box?
The Cubscription is a subscription service. You will receive a new box every quarter; four times a year.
When will my Cubscription Box ship?
The Cubscription box ships on a quarterly schedule, every 3-4 months.
***Please refer to the Important Dates chart above for more information.***
Can I give a Cubscription as a gift?
Yes. You can gift a subscription by creating a new account with a new user name and password for the recipient. If the box does not ship on the exact date you need it by, use this gift receipt to let them know it's on the way.
What countries do you ship to?
We ship to all 50 States in the U.S. and Canada.
How much does shipping cost?
Our boxes will ship anywhere in the U.S. for a flat rate of $7. International Customers are required to pay any relevant duties, customs, or taxes associated with their Country, as we have no control or responsibility over them. International shipping to Canada is $20.00.
Once my box ships, how long will it take to arrive?
Once your box is dispatched via USPS, you will receive a shipping notification and tracking number. At that point, your box will arrive within 1 to 5 business days.
Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.
Why are you asking for my shirt size?
Some boxes will contain amazing Build-A-Bear apparel. We ask for your size at signup to make sure we have your shirt size on file!
What is the difference between the Annual and Quarterly plans?
We offer two different plans to make it easier for you to get your Build-A-Bear goodies. Both plans are set to auto-renew, so you never ever miss a box.
Annual plans are $26.99 per box and you pay for all 4 boxes up front for the whole year.
Quarterly Plans are $29.99 per box and you will be billed before each box ships.
If I subscribed to the Annual or Quarterly Plan, do I automatically get renewed?
Yes, you will automatically be renewed for the original plan you purchased.
When will I be billed for a recurring subscription?
**PLEASE NOTE, YOU WILL BE CHARGED IN FULL ON INITIAL SIGNUP** At signup, you will be charged $29.99 plus shipping for the Quarterly Plan and $26.99 per box plus shipping for the Annual Plan. Both plans are set to auto-renew once your initial plan has ended.
***Please refer to the Important Dates chart above for more information***
What currency will I be charged in?
All orders on cubscription.com are processed in U.S. dollars.
What payments do you accept?
We accept Visa, MasterCard, American Express, and Discover.
How do I update my payment information?
In order to change your credit card info, log in to your account, click My Subscriptions then Billing and then click on Edit Card.
How do I cancel my subscription?
We’re sorry to see you go! If you need to cancel your subscription, click on My Account and then My Subscriptions. From there you will Edit your status from Active to Inactive.
Quarterly Plans can be canceled anytime. Please note: cancellation means that if you cancel before the date of the next charge for the next box, you won't receive or be charged for that box. If you cancel AFTER the next charge date of a box, your cancellation is only effective for subsequent boxes. For example, if you got charged for the Fall Box and then you canceled, you will still be receiving the Fall Box, but you will not be getting charged for the Winter Box or any future boxes.
Annual Plans can be canceled at any time. Please note that even though you have canceled your subscription, you won't receive a refund and will still receive all four boxes that you paid for up front. The cancellation of an Annual Plan means that your subscription will not be renewed after the fourth box and you will receive no boxes the following year.
How do I update my payment information?
In order to change your credit card info, log in to your account, click My Subscriptions then Billing and then click on Edit Card.
Why isn't there a Fall 2020 Box?
This year was a little crazy for everyone. We didn’t know what to expect, but one thing that become abundantly clear was that our cubscribers are amazing. Your patience and understanding went a long way when many of these delays were out of our control. We deeply appreciate you sticking with us and we want to thank you for being a loyal subscriber.
Due to the delays we faced this summer, we had to update the shipping schedule for the rest of the year. We wanted to keep with the same cadence of when you receive a new subscription box with every three months. Because of this, the next box you receive in your subscription will be the holiday box that will arrive this December.
Making the next box the Winter Box will allow us to keep the schedule intact for the rest of the year and into next year.
Don’t worry, you are not being charged anything extra. If you have an annual plan, you will still get four boxes as part of that plan. If you have a quarterly plan, you are only charged for the boxes you get.
If you have any questions, please reach out to customer service for help: contact@culturefly.com.
Account Questions
How do I change my t-shirt size?
Log in, click on My Account and then My Subscriptions. Select Edit on your current subscription and then change product size. Please make sure you change your t-shirt size before the cut-off date.
***Please refer to the Important Dates chart above for more information.***
How do I change my shipping address?
Log in, click on My Account and then My Subscriptions. Select Edit on your current subscription and you will be able to update your shipping address. Please make sure you change your address before the cut-off date.
***Please refer to the Important Dates chart above for more information.***
Exchanges and Returns
An item was broken or damaged in my Cubscription box. What should I do?
Please send an email with a picture of the damaged item to: contact@cubscription.com
My shipping box is dented or damaged. What should I do?
We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged boxes.
I received the wrong shirt size. What should I do?
So sorry about that! We work really hard to make sure every box is perfect. If you received the wrong size in your box please contact us here.